Returns & Exchanges
At Beauty of Joseon, we strive to ensure our traditional herbal skincare meets your expectations; however, if you are not fully satisfied, we offer a 30-day return window for unopened and unused products. Please note that for hygiene reasons, items that have been opened or tested cannot be accepted for a refund.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing